Aiplay Privacy Policy — Player Personal Data Protection

1Introduction & Scope of This Policy

This Privacy Policy applies to all users who access or use the aiplay platform via the website aiplay.vin, the aiplay mobile app, or any related services we provide. It covers all your interactions with our platform — from your first visit to our site through every transaction you make as a registered member.

As a responsible data controller, aiplay ensures that all personal data processing is carried out on a lawful basis, with a clear purpose, and with adequate technical safeguards. We never sell your personal data to third parties for marketing or commercial purposes.

2Types of Personal Data We Collect

Aiplay collects various categories of personal data depending on the nature of your interaction with our platform. Below is a comprehensive overview of the data we collect:

Technical data is collected automatically when you use our platform via cookies, tracking pixels, and server logs. This helps us detect suspicious activity and ensure the security of your account.

3How We Use Your Personal Data

Aiplay uses your personal data responsibly for the following purposes:

• Account Management: Creating and managing your account, processing registration, and verifying your identity through the KYC process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions safely and efficiently.
• Platform Security: Detecting and preventing fraud, money laundering, and other illicit activities.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering), and regulatory reporting obligations.
• Experience Personalisation: Tailoring game recommendations, promotions, and platform content to match your preferences.
• Service Communications: Sending account-related notifications, service updates, and relevant promotional information.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.
• Product Improvement: Analysing aggregated usage data to improve platform features, design, and performance.

4Data Sharing & Disclosure to Third Parties

Aiplay does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in certain circumstances, we may share your information with the following parties:

• Payment Service Providers: Local banks, e-wallet operators, and payment processors required to complete your financial transactions.
• Identity Verification Providers: A third-party KYC service that helps us verify user identity and age in compliance with regulatory requirements.
• Statutory Authority: Law enforcement agencies, regulatory bodies, or courts where we are required to do so by law.
• Technology Providers: Cloud hosting services, analytics platforms, and technical infrastructure required for platform operations — all subject to strict confidentiality agreements.
• Game Software Providers: In certain circumstances, game session information may be shared with our game software providers for technical and dispute resolution purposes.

All third parties receiving your data from aiplay are bound by data processing agreements requiring them to protect that information to standards no less stringent than this policy.

5Data Security & Technical Protection Measures

Aiplay continuously invests in the latest security infrastructure to protect your personal data from unauthorised access, loss, or misuse. Key security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected using industry-grade Transport Layer Security (TLS) encryption.
• Data-at-Rest Encryption: Sensitive data stored in our databases — including financial information and KYC documents — is encrypted using AES-256 standards.
• Two-Factor Authentication (2FA): An additional security layer is available for all user accounts to prevent unauthorised access.
• 24/7 Monitoring: Our intrusion detection system monitors platform activity around the clock and will immediately raise alerts upon detecting any anomalies.
• Internal Access Controls: Only aiplay staff who require access to specific data to perform their authorised duties are granted that access — based on the principle of least privilege.
• Regular Security Audits: Penetration testing and security audits are conducted regularly by independent cybersecurity experts.

6Cookies & Tracking Technologies

Aiplay uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for core platform functionality — including login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymised data on how users interact with our platform to help us identify areas for improvement.
• Functional Cookies: Saving your preferences such as language, display settings, and game choices for a more personalised experience.
• Analytics Cookies: Used to understand aggregate usage patterns and help us make data-driven decisions for platform improvements.

You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and experience of the aiplay platform.

7Data Retention & Deletion

Aiplay retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a number of years after account closure for regulatory compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required under anti-money laundering and financial reporting regulations.
• KYC Documents: Retained for the period specified by the relevant regulatory body, generally no less than 5 years.
• Communication Logs: Live chat and support email records are retained for 2 years for quality assurance and dispute resolution purposes.
• Cookie Data: This depends on the type of cookie — session cookies are deleted when you close your browser, while persistent cookies expire after a set period.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by aiplay:

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 30 calendar days.

9Cross-Border Data Transfers

As part of its global operations, aiplay may transfer your personal data to servers or service providers located outside Malaysia. Any such transfer will only be carried out when:

• The recipient country provides a level of data protection equivalent to or higher than that required under Malaysia's PDPA.
• A valid and binding data transfer agreement exists between aiplay and data recipients outside Malaysia.
• The transfer is necessary for the performance of a contract between you and aiplay, such as processing international payments.

10Changes to This Privacy Policy

Aiplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Each revised version will be published on this page with a clear update date.

For significant changes that affect how we use or share your data, we will provide advance notice through:

• In-platform notifications within your aiplay account.
• Email sent to the address registered in your account.
• A prominent notice on the homepage of our website.

Your continued use of the aiplay platform after changes take effect will be considered your acceptance of the updated Privacy Policy terms.

11Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the aiplay platform — the fastest option for urgent enquiries.
• FAQ: Visit the FAQ us for answers to common questions about privacy and data security.