Aiplay Malaysia Platform Terms and Conditions

1Eligibility & Registration Requirements

To register and use aiplay's services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration.
• Being an individual who registers under your own name — corporate or shared accounts are not permitted.
• Not currently listed on any self-exclusion register or play ban imposed by any regulatory body.
• Having full legal capacity to enter into a valid and binding contract.
• Not acting as an agent or representative on behalf of any third party.

Aiplay reserves the right to request identity verification documents at any time for Know Your Customer (KYC) compliance purposes. Required documents may include a national ID, passport, utility bill, or bank statement. Failure to submit the requested documents within the specified timeframe may result in account suspension or termination.

2User Account & Responsibilities

Each player is only permitted to hold one (1) account only at aiplay. Multiple accounts — whether registered under different names, phone numbers, email addresses, or payment methods — are strictly prohibited and may result in the permanent suspension of all associated accounts.

You are solely responsible for:

• Keeping your account username and password strictly confidential.
• Ensuring no unauthorised party accesses your account.
• Notifying aiplay immediately if you suspect your account has been accessed without authorisation.
• Ensuring all information provided during registration is accurate, truthful, and up to date.

Aiplay will not be held liable for any loss or damage arising from your failure to keep your login credentials secure. Any activity that occurs within your account will be deemed to have been carried out by you, unless proven otherwise.

3Deposits, Withdrawals & Financial Transactions

Aiplay supports a wide range of local Malaysia payment methods for your convenience. All deposits and withdrawals are processed through secure, encryption-protected channels.

Deposit:

• The minimum deposit amount is RM20 per transaction.
• Deposits are typically credited to your account within minutes of confirmation being received.
• Accepted deposit methods include Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, and Touch 'n Go eWallet.
• All deposits must be made from legitimate financial sources in the name of the account holder only.

Withdrawal:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals are processed within 30 minutes to 2 hours once the request has been approved by our finance team.
• Withdrawals may only be made to a bank account registered under the name of the aiplay account holder.
• Any attempt to withdraw funds to a third-party account will be rejected and may result in further investigation.

4Bonuses, Promotions & Wagering Requirements

Aiplay offers a variety of bonuses and promotions from time to time to enhance your gaming experience. All bonuses are subject to specified wagering requirements and must be understood before being claimed.

• Each bonus has its own wagering requirements, clearly stated in the relevant promotion terms.
• The welcome bonus may only be claimed once per new player.
• Bonus funds cannot be withdrawn directly — they must first be fulfilled through wagering activity in accordance with the specified terms.
• Aiplay reserves the right to void any bonus suspected of being obtained through fraud or promotion abuse.
• Participating in any promotion constitutes your acceptance of the applicable bonus terms and conditions.

In disputes relating to bonuses or promotions, aiplay's decision is final. Any attempt to exploit promotions through systematic low-risk betting, automated software, or strategies deemed abusive will result in bonus forfeiture and possible account termination.

5Game Rules & Outcomes

All games available on the aiplay platform — including Live Casino, Slots, Fish Shooting Games, bingo, and Sports Betting — operate using systems that have been certified and independently audited.

• All slot and table games use a Random Number Generator (RNG) certified by independent international auditing bodies.
• Live Casino games are broadcast in real time with genuine dealers using high-definition video streaming technology.
• All game results are final and non-disputable unless there is strong verifiable evidence of a technical error.
• In the event of a technical disruption or system failure during an active game, aiplay reserves the right to void the affected round and refund the wagered amount to the player.
• Sports betting is subject to additional rules stated in the betting section of the platform.

In the event of a dispute regarding a game outcome, players may contact the aiplay customer support team within 72 hours of the incident. aiplay will thoroughly investigate each complaint using complete system logs and provide a response within 5 business days.

6Prohibited Conduct & Restrictions

Use of the aiplay platform is subject to a strict code of conduct. The following activities are strictly prohibited and may result in account termination and forfeiture of remaining funds:

• Fraud & Manipulation: Any attempt to cheat the gaming system, manipulate outcomes, or exploit software vulnerabilities.
• Use of Automated Software: Using bots, automated scripts, or third-party software to play or interact with the platform.
• Money Laundering: Using the aiplay platform as a channel for money laundering or illegal financing activities.
• Collusion & Hijacking: Colluding with other players to manipulate games or defraud fellow players.
• Multiple Accounts: Registering more than one account to obtain multiple bonuses or circumvent account restrictions.
• System Disruption: Any attempt to hack, attack, or disrupt the aiplay technical infrastructure.

7Privacy, Personal Data & Security

Aiplay takes your personal data protection extremely seriously. The collection, processing, and storage of your data is carried out in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our comprehensive privacy policy.

The data we collect is used solely for the following purposes:

• Identity verification and KYC compliance.
• Processing of financial transactions.
• Improving user experience and personalising the platform.
• Communications related to your account, promotions, and service updates.
• Compliance with legal and regulatory requirements.

For full details on how we manage your data, please refer to Privacy Policy our detailed

8aiplay Liability Limits

To the extent permitted by applicable law, aiplay shall not be liable for:

• Any indirect, incidental, or consequential losses arising from your use of our platform.
• Service interruptions due to scheduled system maintenance or circumstances beyond our control.
• Losses arising from your failure to keep your account login credentials secure.
• Game results correctly processed by a certified RNG system.
• Any losses arising from your reliance on information available on our platform.

9Account Suspension & Termination

Aiplay reserves the right to suspend or terminate a user account at any time without prior notice if:

• There is a report or evidence of a breach of any terms in this document.
• Accounts linked to fraudulent activity or suspicious behaviour.
• The user fails to complete the KYC process within the stipulated timeframe.
• Accounts inactive for more than 12 consecutive months.
• There is a legal compliance requirement or directive from the relevant authorities.

If your account is terminated for valid reasons with no breach of terms, any remaining cash balance (excluding bonuses with unfulfilled wagering requirements) will be returned to you within 14 business days via your original payment method.

Players may also request to close their own account at any time by contacting the aiplay customer support team via live chat.

10Amendments to Terms and Conditions

Aiplay reserves the right to update, amend, or replace any part of these Terms and Conditions at any time without prior notice. Changes that take effect immediately will be clearly indicated.

It is your responsibility to review this page periodically to stay informed of the latest applicable terms. Continued use of the aiplay platform after any amendments are published will be considered acceptance of the revised terms.

11Governing Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws applicable in the jurisdiction where aiplay is registered. Any dispute arising from or related to the use of the aiplay platform will be resolved through the following process:

• Step One: The player contacts the aiplay customer support team and submits a written dispute.
• Step Two: aiplay will investigate and provide an official response within 10 business days.
• Step Three: If a dispute cannot be resolved internally, both parties agree to refer the matter to a mutually agreed independent arbitration.

In all cases, decisions reached through the arbitration process are final and binding on both parties.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the aiplay team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly through the aiplay platform — the fastest way to get immediate assistance.
• Email: [email protected] — we aim to respond within 24 hours.
• FAQ: Visit the FAQ our for instant answers to common questions.